Terms of Service
These Terms of Service (the “Terms”) govern access to and use of LunaSites, including lunasites.io, the LunaSites dashboard, visual website builder, content-management system, publishing and hosting services, forms, analytics, domain connection tools, Luna MCP integration, documentation and related services (collectively, the “Service”).
The Service is provided by Luna Technologies SRL, a Romanian limited-liability company, with registered office at [REGISTERED OFFICE ADDRESS], registered with the Romanian Trade Registry under no. [TRADE REGISTRY NUMBER], unique registration code (CUI) [CUI], VAT no. [VAT NUMBER OR “NOT VAT REGISTERED”] (“Luna”, “we”, “us” or “our”).
By creating an account, clicking to accept, purchasing a plan, connecting an AI client, or otherwise using the Service, you agree to these Terms. If you use the Service for an organisation, you represent that you have authority to bind it; “Customer” or “you” then means that organisation. If you do not agree, do not use the Service.
1. What LunaSites provides
LunaSites is a website-building and publishing platform with a visual responsive-grid editor, a structured CMS, reusable templates and presets, website hosting, forms and submissions, analytics, search and SEO controls, custom-domain connection on eligible plans, and tools that allow supported AI clients to inspect or edit a site through Luna MCP.
Features depend on the selected plan, rollout, technical compatibility and the live checkout or plan page. Documentation describes intended workflows but does not create a separate service-level commitment unless an order form expressly says otherwise.
2. Eligibility and accounts
You must be at least 18 years old and legally capable of entering into a binding contract. The Service is not offered directly to children. You must provide accurate account and billing information and keep it current.
You are responsible for safeguarding authentication methods, maintaining the confidentiality of account access, and all activity performed through your account, including by collaborators and connected AI clients. Do not share individual credentials or allow access in a way intended to evade plan, seat or permission limits. Notify us promptly at the security contact below if you suspect unauthorised access.
Security contact: [SECURITY CONTACT EMAIL OR RESPONSIBLE DISCLOSURE URL]
3. Sites, owners, collaborators and permissions
A subscription and its billing status are associated with a specific site. The site owner controls billing and site deletion. Administrators and other collaborators may have content, design or publishing permissions but do not acquire ownership of the account, the subscription or Customer Content merely because they are invited.
You are responsible for granting the least access necessary, removing former collaborators, reviewing role assignments and coordinating page locks or handoffs. Actions taken by an authorised collaborator within their assigned permissions are treated as Customer actions.
4. Plans, prices, payment and renewal
The available Free and Pro plans, included features, billing periods and current prices are shown on the pricing page and in the checkout presented before purchase. At the date of this draft, the public page shows a Free plan, Pro Monthly at €4.99 per month and Pro Yearly at €47.88 per year (displayed as an effective €3.99 per month). Live checkout information controls if it differs from this descriptive sentence.
Taxes. Displayed prices [STATE CLEARLY WHETHER PRICES INCLUDE OR EXCLUDE VAT AND HOW VAT IS CALCULATED]. You are responsible for taxes not collected by us, except taxes on our net income.
Payment provider. Payments are processed by [PAYMENT PROCESSOR LEGAL NAME AND PRIVACY-POLICY URL]. We may receive payment status, transaction identifiers and limited card metadata, but the processor handles complete card details under its own terms.
Paid subscriptions are billed in advance and renew automatically for the same billing period until cancelled. By purchasing, you authorise recurring charges to the selected payment method. Before confirming payment, review the full amount, currency, period, taxes and renewal date.
If payment fails, we may retry the charge, request an updated payment method, restrict paid features or downgrade/suspend the affected site after reasonable notice. The payment cure period is
[PAYMENT GRACE PERIOD, E.G. 7 DAYS]
We may change plan prices prospectively. For an existing paid subscription, we will give at least 30 days’ notice before a price increase takes effect at a renewal, unless a shorter period is required by law or the change is solely due to taxes. You may cancel before the new price applies.
5. Cancellation, withdrawal and refunds
5.1 Cancellation
The site owner may cancel from the relevant site’s billing settings. Cancellation stops automatic renewal and normally takes effect at the end of the current paid period. Pro access continues until the displayed end date, after which the site downgrades to the then-current Free plan, subject to its limits. Account deletion and subscription cancellation are different actions.
5.2 Statutory withdrawal for EEA consumers
If you are a consumer—an individual acting for purposes outside your trade, business, craft or profession—in Romania or another EEA country, you generally have 14 days from the conclusion of the initial distance contract to withdraw without giving a reason, subject to applicable exceptions.
To exercise that right, send an unequivocal withdrawal statement to [WITHDRAWAL / REFUND EMAIL OR FORM URL] before the deadline. You may use the model form in Annex A, but it is not mandatory.
If you expressly request immediate performance during the withdrawal period, we may deduct or charge an amount proportionate to the Service supplied before your withdrawal, where permitted by law. Where a statutory exception for fully performed services or digital content applies, loss of the withdrawal right requires the consents, acknowledgements and confirmation required by law. Nothing in these Terms limits mandatory consumer rights.
5.3 Other refunds
Except where required by law or expressly stated at checkout, fees are non-refundable. Cancelling does not produce a refund or credit for unused time, a partial billing period, a renewal you forgot to cancel, unused features, a disconnected domain or Customer error. We may correct duplicate or erroneous charges. Requests should be submitted within 30 days after the charge with the site ID and transaction details.
If Luna terminates a paid subscription for convenience or permanently discontinues the paid Service before the end of a prepaid period, we will provide a pro-rata refund or credit for the unused period. No refund is due where termination results from your breach, unlawful use, fraud, chargeback abuse or non-payment, except where mandatory law requires otherwise.
[OPTIONAL COMMERCIAL REFUND GUARANTEE, IF LUNA WANTS TO OFFER ONE BEYOND STATUTORY RIGHTS]
6. Free plan, promotions and beta status
The public pricing page currently describes the Free plan as allowing up to 10 free websites on a lunasites.io subdomain, with the core builder, CMS, publishing, SEO, forms, submissions and Luna MCP access, while custom-domain and SMTP features require Pro. We may adjust Free-plan limits or promotional pricing prospectively with reasonable notice where practicable.
LunaSites is currently identified as beta. Beta or preview features may be incomplete, change materially, contain errors, experience downtime or be withdrawn. They are provided without a service-level agreement and should not be the sole repository for critical data. Beta status does not exclude mandatory conformity or consumer remedies.
7. Domains, publishing, email, embeds and third-party services
7.1 Domains and publication
Eligible plans allow you to connect a domain you already control. Domain registration, renewal and nameserver services are not included unless checkout expressly states otherwise. You are responsible for registrar fees, maintaining domain ownership, correct DNS records and third-party domain disputes. We do not guarantee propagation time, registrar availability or uninterrupted DNS operation.
Publishing makes selected Customer Content accessible on the public internet. You must verify the live domain, responsive layouts, navigation, forms, links, metadata, accessibility and legal notices before and after publication. Making content private or unpublishing may break links and does not necessarily remove cached or copied material from third parties.
7.2 Customer-supplied SMTP
On eligible plans, you may configure your own SMTP provider for form-confirmation email. You are responsible for provider terms, credentials, sender authorisation, SPF/DKIM/DMARC, delivery limits, anti-spam compliance and message content. LunaSites is not an email-service provider and does not guarantee inbox delivery. Never place SMTP secrets in public page content, custom code or support screenshots.
7.3 Custom code and embeds
Custom Code and HTML blocks may allow trusted code, scripts or third-party embeds within technical restrictions. You are solely responsible for code and providers you choose, including security, accessibility, cookies, tracking, licences and legal notices. Do not include secrets, malware, unreviewed dependency loaders or code that evades Luna’s safeguards.
7.4 Third-party services and AI clients
Third-party domains, registrars, SMTP services, embeds, fonts, identity providers, payment services and AI clients are governed by their own terms and privacy notices. We are not responsible for a third party’s service, content, pricing, security or availability. Enabling an integration authorises the data exchange reasonably necessary for the requested function.
8. Customer Content
“Customer Content” means text, images, video, audio, files, code, data, form responses, site configuration, domain information and other material submitted to, created in or transmitted through the Service by or for Customer. As between the parties, Customer retains ownership of Customer Content.
You grant Luna and its subprocessors a worldwide, non-exclusive, royalty-free licence during the term, and for limited post-termination retention described below, to host, cache, copy, process, adapt for technical formatting, transmit, display and otherwise use Customer Content only as necessary to provide, secure, maintain and improve the Service, comply with law and enforce these Terms. Public Customer Content may be accessed, indexed, copied or shared by internet users and search engines.
You represent that you have all rights, permissions and lawful bases needed for Customer Content and its processing, that it is accurate where required, and that it does not violate law, third-party rights or these Terms. You are responsible for keeping independent copies of important content.
9. Templates, platform assets, feedback and AI-generated output
Luna templates, blocks, presets, documentation, software and other platform materials remain owned by Luna or its licensors. Your subscription grants a limited, non-exclusive, non-transferable right to use them within the Service for your sites. Third-party stock media, fonts, templates or components may carry separate licence terms displayed with the asset; you must comply with them.
As between Luna and Customer, Luna does not claim ownership of output generated for Customer through an AI feature or connected AI client, to the extent ownership can legally exist. AI output may be inaccurate, incomplete, biased, insecure, similar to third-party content or unsuitable for a regulated use. You must review output and test every action before publication. Luna does not guarantee that output is protectable or non-infringing.
AI training disclosure: [CONFIRM WHETHER LUNA OR ANY AI PROVIDER USES CUSTOMER CONTENT, PROMPTS OR OUTPUT TO TRAIN MODELS; IF NOT, INSERT AN EXPRESS NO-TRAINING COMMITMENT AND IDENTIFY EXCEPTIONS]
If you provide ideas, suggestions or product feedback, you grant Luna a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or compensation, without identifying you publicly unless you agree.
10. Luna MCP and connected AI actions
Luna MCP allows supported third-party AI clients to access tools using OAuth scopes and the permissions of the connected Luna account. You decide which client to connect and which scopes to grant. Instructions and confirmations submitted through an authenticated client may cause content changes, publishing, deletion or other actions, depending on granted permissions.
You must review the client identity, requested scopes, selected site and proposed action; keep write, publish and delete permissions to the minimum necessary; and revoke unused connections. A connected AI provider is an independent third party. Luna is not responsible for that provider’s model behaviour, retention, security or use of data after it receives data under your instruction.
11. Data protection and Customer responsibilities
Our Privacy Policy in Part II explains processing for Luna accounts, billing, security, support and our own product operations. Where Luna processes personal data contained in Customer Content—such as form responses—solely on Customer’s documented instructions, Customer is the controller and Luna is the processor. The parties’ data-processing terms are available at
[DATA PROCESSING ADDENDUM URL]
Customer must provide legally adequate privacy and cookie notices on each site; establish a lawful basis; obtain consent where required; honour data-subject rights; configure appropriate retention; secure collaborator access; and comply with rules for marketing, children, special-category data, criminal-offence data, cookies and international transfers.
Do not use the Service to process special-category data, protected health information, precise financial credentials, government identifiers, children’s data or other highly sensitive data unless Luna has expressly agreed in writing that the relevant Service is suitable and the parties have completed any required assessment and contract.
12. Acceptable Use Policy
You may use the Service only lawfully and responsibly. You must not use, assist or permit the Service to:
• publish, sell, solicit or facilitate content, goods or services that are illegal in the relevant jurisdiction;
• infringe intellectual-property, privacy, publicity, confidentiality, consumer or other third-party rights;
• host phishing, credential theft, malware, ransomware, malicious redirects, botnets, cryptomining, exploit code intended for abuse, or deceptive download buttons;
• impersonate another person or organisation, misrepresent affiliation, engage in fraud, or create misleading sites designed to obtain money or sensitive information;
• exploit or endanger children, distribute child sexual-abuse material, non-consensual intimate imagery, trafficking content, terrorist content or credible threats of violence;
• harass, dox, stalk or unlawfully discriminate against a person, or incite hatred or violence against protected groups;
• send unsolicited or unlawful marketing, operate purchased-email lists, evade unsubscribe requests or abuse forms, newsletters or customer-supplied SMTP;
• collect personal data without an appropriate notice and lawful basis, or collect sensitive data in an insecure or unexpected manner;
• interfere with, probe, scan, overload, reverse engineer where prohibited, circumvent security controls, bypass usage limits, scrape non-public areas, or access another account without permission;
• upload secrets to public content, introduce code that escapes the intended block or iframe boundary, or use third-party scripts without required licences and notices;
• resell or provide the Service as a standalone competing platform, or use automated means at a volume that materially degrades the Service, unless we have agreed in writing; or
• encourage, instruct or enable another person to do any of the above.
Adult-content policy: [CONFIRM WHETHER OTHERWISE-LAWFUL ADULT CONTENT IS ALLOWED, RESTRICTED OR PROHIBITED, AND ADD THE SELECTED RULE]
13. Content moderation, takedown and illegal-content notices
We may investigate Customer Content or activity reported to us or detected through security and abuse controls. Depending on severity, evidence and legal obligations, we may refuse publication, restrict visibility, disable a page, disconnect a domain, remove content, preserve evidence, suspend features or an account, terminate access, or notify competent authorities. Measures will be applied diligently, objectively and proportionately, with regard to relevant rights and legitimate interests.
Anyone may report specific content believed to be illegal by electronic notice to
[ILLEGAL CONTENT NOTICE FORM URL AND DSA CONTACT EMAIL]
A sufficiently precise notice should include:
1. the exact URL or other information allowing us to locate the content;
2. a clear explanation of why the content is alleged to be illegal and, where possible, the relevant law;
3. the notifier’s name and email address, except where law permits or requires anonymity;
4. a statement confirming a good-faith belief that the information is accurate and complete; and
5. supporting evidence reasonably available to the notifier.
We may request clarification, notify the affected Customer, and provide a statement of reasons for a restriction where required, unless doing so is legally prohibited, would compromise an investigation or would create a safety or security risk. A Customer may seek review by contacting
[CONTENT MODERATION APPEALS EMAIL OR FORM URL] within 30 days after notice of the decision.
We do not undertake a general obligation to monitor all Customer Content. We may act immediately without advance notice for manifest illegality, phishing, malware, imminent harm, court or authority orders, serious security risk, repeated violations or other urgent circumstances.
Moderation technology disclosure: [CONFIRM WHETHER AUTOMATED CONTENT-MODERATION OR ABUSE-DETECTION TOOLS ARE USED; DESCRIBE THEIR PURPOSE, MAIN LOGIC AT A HIGH LEVEL, AND HUMAN REVIEW]
14. Security
We use technical and organisational measures intended to protect the Service, but no internet service is completely secure. You must use strong unique credentials, secure your devices and email account, restrict collaborators, review OAuth connections, rotate exposed SMTP credentials, keep copies of important content and promptly report suspected incidents.
Security research must avoid privacy violations, service disruption, data destruction and access to data beyond what is necessary to demonstrate a vulnerability. Report findings privately to the security contact and allow reasonable time to investigate before disclosure.
15. Availability, maintenance and support
We aim to operate the Service with commercially reasonable care, but do not promise uninterrupted, error-free or loss-free availability. Downtime may result from maintenance, emergency changes, internet or power failures, denial-of-service attacks, third-party providers, domains/DNS, customer code, force majeure or beta limitations.
Unless a signed order form states a specific service level, no uptime SLA, service credit or guaranteed response time applies. We may perform planned or emergency maintenance and may change routing, infrastructure or subprocessors to maintain security and performance.
Status page: [STATUS PAGE URL OR “NO PUBLIC STATUS PAGE”]
Support: [SUPPORT EMAIL / FORM URL, HOURS AND TARGET RESPONSE TIMES, IF ANY]
The Service is not a substitute for Customer backups, legal review, accessibility testing, disaster recovery or business-continuity planning. Luna may maintain operational backups for resilience, but does not guarantee restoration of a particular item or version.
16. Changes to the Service and these Terms
We may improve, replace or discontinue features for security, legal, technical or product reasons. For a continuous digital service supplied to consumers, material modifications will be made only for a valid reason stated in these Terms, without additional cost beyond the agreed plan, and with clear advance information where required. Mandatory rights relating to a more-than-minor negative impact remain unaffected.
We may update these Terms. We will notify users of significant changes through email, the dashboard or another durable medium. Material adverse changes will normally take effect at least 30 days after notice; changes required by law, responding to an unforeseen security risk, or adding a beneficial feature may take effect sooner. If you do not agree, you must stop using the Service and cancel before the change takes effect.
17. Suspension, downgrade and termination
We may restrict or suspend all or part of the Service where reasonably necessary for non-payment, suspected fraud, security risk, unlawful content, a violation of these Terms, harm to the Service or third parties, a legal order, sanctions compliance, or use likely to create material liability. Where practicable, we will give notice and an opportunity to cure. Urgent risks may require immediate action.
You may stop using the Service at any time and may cancel a subscription as described above. Only the site owner may delete the site through the available account controls. We may terminate a materially breached agreement if the breach is not cured within a reasonable period stated in our notice, or immediately for a serious or repeated breach.
We may discontinue the Service or terminate without cause on at least 30 days’ notice. For a paid period extending beyond termination, the refund rule in Section 5.3 applies.
18. Effect of downgrade or termination; data export and deletion
When Pro ends, custom-domain, SMTP and other paid features may stop, and the site may revert to a LunaSites subdomain and Free-plan limits. If an account or owner controls more sites or resources than the Free plan permits, the following rule applies:
[DOWNGRADE BEHAVIOUR WHEN THE CUSTOMER EXCEEDS FREE-PLAN LIMITS]
Before deleting a site or account, export Customer Content using available export tools and retain your own copies. Export formats may not reproduce all platform-specific layouts, settings, analytics or third-party dependencies.
After termination or deletion, Customer Content will remain available for export or recovery for [POST-TERMINATION EXPORT / RECOVERY WINDOW], after which we may delete or de-identify it, subject to backups, legal holds, fraud prevention, dispute records and statutory retention. Backup copies expire within [BACKUP DELETION PERIOD].
Sections that by nature should survive—including payment obligations, intellectual property, confidentiality, disclaimers, liability, dispute rules and lawful retention—continue after termination.
19. Luna intellectual property
The Service and all related software, design systems, trademarks, logos, interfaces, documentation and non-Customer data are owned by Luna or its licensors and protected by law. Subject to these Terms and payment of applicable fees, Luna grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Service during the term for your internal or client website-building activities.
No rights are granted by implication. You may not copy, sell, sublicense or create a competing service from Luna technology, remove proprietary notices, or use Luna marks without written permission, except as mandatory law permits.
20. Confidentiality
Each party may receive non-public business, technical or security information identified as confidential or reasonably understood to be confidential. The receiving party will use it only to perform or receive the Service, protect it with reasonable care and disclose it only to personnel and providers who need it and are bound by confidentiality duties.
Confidential information excludes information lawfully public, already known without restriction, independently developed or rightfully received from a third party. A party may disclose information where legally required after giving notice where permitted. Customer Content made public by Customer is not confidential to the extent of that publication.
21. Warranties and consumer conformity
Each party warrants that it has authority to enter into these Terms. Customer warrants that its use and Customer Content comply with Section 8 and Section 12.
For consumers, Luna will provide the digital service in conformity with the contract and applicable Romanian and EU consumer law. Statutory remedies for failure to supply, lack of conformity, required updates and unlawful modifications are not limited by these Terms.
22. Disclaimers
To the maximum extent permitted by law and subject to the consumer carve-outs above, the Service, beta features, templates, AI output, third-party integrations and documentation are provided “as is” and “as available”. Luna disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability. Luna does not warrant business results, search ranking, deliverability, legal compliance of Customer sites, accessibility, or that AI output or Customer Content is accurate or unique.
23. Limitation of liability
Nothing excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer and data-protection rights.
For business Customers only, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential loss, or loss of profit, revenue, goodwill, anticipated savings or data, arising from these Terms, even if advised of the possibility. Luna’s aggregate liability arising from the Service during any 12-month period will not exceed the greater of (a) fees paid or payable by Customer for the affected site in the preceding 12 months and (b) EUR 100.
Commercial approval required: [CONFIRM THE LIABILITY CAP, INSURANCE ALIGNMENT AND WHETHER A DIFFERENT CAP APPLIES TO DATA-PROTECTION OR CONFIDENTIALITY CLAIMS]
24. Indemnity for business Customers
If you use the Service for business purposes, you will defend and indemnify Luna and its personnel against third-party claims, damages, fines, costs and reasonable legal fees arising from Customer Content, Customer sites, your breach of these Terms, your violation of law or third-party rights, or your chosen integrations, except to the extent caused by Luna’s breach or misconduct. Luna will give prompt notice and allow reasonable control of the defence; no settlement may admit fault or impose a non-monetary obligation on Luna without consent. This section does not apply to consumers.
25. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, war, civil disorder, labour action, government action, widespread internet or cloud outage, power failure, epidemic or cyberattack, provided the affected party uses reasonable efforts to mitigate. Payment obligations already due are not excused.
26. Governing law and disputes
These Terms are governed by Romanian law, without regard to conflict-of-law rules. For business Customers, the courts of Bucharest, Romania have exclusive jurisdiction. Consumers retain the protection of mandatory law and the right to bring proceedings in any court competent under applicable consumer rules.
Before filing a claim, please contact support and allow 30 days for good-faith resolution, unless urgent relief or a statutory deadline requires earlier action. Romanian consumers may also use the Alternative Dispute Resolution (SAL) procedure of the National Authority for Consumer Protection (ANPC): https://anpc.ro/sal/. Participation and outcome are subject to applicable law.
27. Notices and electronic contracting
You agree to receive contractual notices electronically through the email associated with the account, the dashboard or another durable electronic medium. Keep your contact details current. Notices to Luna must be sent to the applicable address below. An electronic acceptance, checkout confirmation and account record may evidence the contract.
Legal notices: [LEGAL NOTICES EMAIL AND POSTAL ADDRESS]
28. General
These Terms, the checkout or order, the Privacy Policy, any applicable Data Processing Addendum and expressly incorporated policy form the entire agreement for the Service. If they conflict, a signed order controls, then the DPA for processor matters, then these Terms, then incorporated policies.
You may not assign these Terms without our consent, except in connection with a genuine transfer of your business and after written notice. We may assign them as part of a merger, reorganisation, sale of assets or by operation of law, subject to mandatory consumer rights. Failure to enforce a provision is not a waiver. Invalid provisions will be narrowed or severed without affecting the remainder. The parties are independent contractors; no partnership, agency or third-party beneficiary is created.
The English version is the working version of this draft. [CONFIRM WHETHER A ROMANIAN-LANGUAGE VERSION WILL BE PROVIDED AND WHICH VERSION PREVAILS, SUBJECT TO MANDATORY CONSUMER-LANGUAGE RULES]
29. Company and contact information
Company: Luna Technologies SRL
Registered office: [REGISTERED OFFICE ADDRESS]
Trade Registry no.: [TRADE REGISTRY NUMBER]
CUI / VAT no.: [CUI] / [VAT NUMBER OR STATUS]
General email: [GENERAL CONTACT EMAIL]
Telephone: [TELEPHONE NUMBER]
Support: [SUPPORT URL OR EMAIL]
Illegal-content notices: [NOTICE FORM URL / DSA EMAIL]